Privacy policy

Last Updated May 2023

 

Here at Deals Lab  (also referred to as “we”, “our”, “us”, “Deals Lab”), we know how much you value your privacy while using our products.  We want you to know that we give the same level of importance to protecting the personal information that you provide to us when purchasing our products and using our website or mobile site www.dealslab.com.au

CONSENT

By providing personal information directly to us and by using our website or our mobile site, you consent to the collection of your personal information by Deals Lab and its use and disclosure in accordance with this Privacy Policy.

You warrant that the personal information you provide to us is your own or if you provide us with the personal information of another individual, for example where you advise us to deliver to an address that is not your own or where you refer a friend, you must ensure you obtain the individual’s consent to provide their personal information to us. You agree to take reasonable steps to ensure, where you share the personal information of another individual to us, that they are made aware of the matters set out in this Privacy Policy.

You have rights in relation to how we use your personal information, which you can read more about below.

Age

By using our website or mobile site, you represent that you are at least 16 years of age. We do not knowingly advertise to, or collect personal information from, any individual under the age of 16. If we become aware that we have collected personal information from you and you are under the age of 16, we will suspend any services we are providing to you and delete your personal information immediately.

 

THE PERSONAL INFORMATION WE COLLECT, HOW AND WHY

Personal Information We Collect

The following are the kinds of personal information we may collect from you:

• Account login and contact details such as your name, company name, email address, telephone number, shipping address, billing address.
• Payment or credit card information.
• Personal details such as age, date of birth, gender identity, marital status, sexual orientation, ethnicity, lifestyle information, household size.
• Gift card recipient and friend referral details such as name, email address, personal information you may include in any personalised message you provide.
• Purchase history, purchase motivations, personal preferences such as cart contents.
• Social media details such as Instagram handles, profile name.
• Images, photos, user generated content.
• Device information such as IP address, device ID and type, device location, website activity logs, network access, device storage information, referrer, domain, browser type, language, previously visited pages on our website or mobile site, interaction with our website through click behaviour, country, time zone.

 

How We Do It

We collect this personal information from you when you:

• Access and use our website and mobile site via the use of Cookies, Log Files , Web Beacons, Tags and Pixels 
• Create an account, place an order with us via your account or as a guest, click the ‘remember me’ option and/or request a refund.
• Participate in our promotions.
• Refer a friend. 
• Rate and/or review our products.
• Join our mailing list. 
• Contact us with an enquiry or complaint.
• Engage with us on social media.
• Apply for a job with us.
• Respond to a survey conducted by us or a third party on our behalf. 

 

Why We Do It

We collect this personal information from you in order to provide you with our products and services and to:

• Process your order for our products including verifying your credit card. 
• Provide you with our products including arranging delivery or a return. 
• Notify you regarding the status of your order, including abandoned cart notifications.
• Respond to your enquiry or complaint.
• Use your image, photo, user generated content to promote our products and services, when you provide your express consent for us to do so via direct message on social media.
• Verify ratings and/or reviews when you rate or review our products.
• Update you with news about our store, website and products, special events, promotions and offers when you opt-in to marketing, for example, you may opt-in when making a purchase by selecting the check box to receive news and offers from us or by signing up to our mailing list.
• Personalise our communications to you based on your past purchase history and other information to make your experience more relevant.
• Engage with you on social media.
• Screen orders for potential risk or fraud.
• Review job applications and for recruitment purposes. 
• Improve and optimise our website and mobile site.
• Market research and analytics to enhance our product offering, to assess the success of our marketing and advertising campaigns, better understand our customers to guide our strategy and decision making and market our products to you.
• Accounting, audit, legal and internal business purposes.

 

MARKETING

Sell 

We do not sell your personal information to third parties. 

 

Direct Marketing 

At Deals Lab we want to communicate with you only if you want to hear from us so if you change your mind and no longer wish to receive communications from us, you can: 

• Follow the opt-out (sometimes also known as “manage subscription” or “unsubscribe”) instruction in the emails we send you.
• If you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out. 
• Contact us at hello@dealslab.com.au

If you opt out of receiving marketing communications from us, your personal information will not be used for marketing, but may still be used for the other purposes described in this Privacy Policy (such as fulfilment of orders).

 

Targeted Marketing

We also conduct targeted advertising or marketing communications which we believe may be of interest to you through Facebook, Instagram, TikTok, Google, Bing and/or YouTube. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you.

You can opt out of targeted advertising by visiting the following websites:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalizedads
• TikTok : https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data
• Instagram/YouTube: You can change your preferences or opt out of targeted advertising on Instagram and YouTube through your account settings. 

 

DISCLOSURE TO THIRD PARTIES 

These third parties include:

• Service providers or persons who perform functions on our behalf, for example: 

• Payment gateways, credit card transaction processors.
• Cloud or other storage providers.
• Analytics, product tracking and marketing platforms, communications platforms and contractors to process data.
• Logistics and operations technology platforms and systems to transmit order and other information within our supply chain.
• Warehouse, distribution and freight companies to fulfil and deliver orders to you.

• Government regulatory bodies and law enforcement agencies as required, authorised or permitted by law.
• Our professional advisors.
• A third party that acquires or intends to acquire Deals Lab or its assets.
• Anyone else to whom you authorise us to disclose it.

We may also share or publish aggregate information that does not specifically identify you, such as statistical information about how our customers use our products or their demographic characteristics.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Where we make a disclosure to a third party, we require that the third party agree to comply with relevant privacy laws when processing your personal information. 

Third-party service providers have their own privacy policies, which will apply when they are processing your personal information. We have set out our main providers in the below table together with a link to their privacy policies.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled. In particular, certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

 

Third Party	Location	Access their Privacy Policy Here
Shopify – We use Shopify to power our online e-commerce store and provide our products and services to you. Your personal information is stored through Shopify’s data storage, databases and the general Shopify application housed on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).	Canada	https://www.shopify.com/legal/privacy
Google Inc – We use Google to store and file our documents and we use analytics to understand how customers use our website and data analysis (information used in data analysis is anonymised). You can opt-out of Google analytics here: https://tools.google.com/dlpage/gaoptout	United States	https://www.google.com/intl/en/policies/privacy/
Stripe – We use Stripe for payment processing and secure storage of customer payment information (including encryption).	United States	https://stripe.com/au/privacy
Zendesk – We use Zendesk as our customer service/ helpdesk platform where all customer queries are received and responded to.	United States	https://www.zendesk.com/company/customers-partners/privacy-policy/

 

Once you leave our website or mobile site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

 

SECURITY

We take all reasonable security and organisational measures to make sure your personal information held by us is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  

We use Secure Sockets Layer (SSL) technology (our online ordering system is the industry standard for encryption technology) to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to our checkout and we follow all PCI-DSS requirements. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. If required we suggest that you also take appropriate security precautions, in particular when you access the internet via public WI-FI networks or shared computers. 

We must emphasise that no method of transmission over the internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

If we ever experience unauthorised access, disclosure or use of your personal information, rest assured that we have processes in place and will notify you and the relevant government body in accordance with relevant laws.

 

RETENTION

Where you provide us with your personal information, we will retain it for our records in order to provide you with our products and services and otherwise for the purposes set out under the section titled “Why We Do It” above. Generally, we will retain your personal information until you ask us to delete it, with the exception of any information that we no longer require will be destroyed securely at the time we no longer require it. 

We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements.  At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning).  In some circumstances, you can ask us to delete your data.

 

DISCLAIMER, LINKS TO OTHER WEBSITES

We may make available on our website or mobile site certain opportunities for you and other users to share information online such as on message boards, social media, blogs. Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from third parties.

Sometimes our website or mobile site may contain a link to third party websites. We are not responsible for the content or material contained in, or obtained through, any third-party website or for the privacy practices of the third-party website. We suggest that you review the privacy policy of each website or mobile site that you visit.

 

UPDATING OUR PRIVACY POLICY 

Privacy laws and our practices change over time and may result in changes to our Privacy Policy. We reserve the right to modify or vary this Privacy Policy at any time. 

Any changes to this Privacy Policy will be effective upon our publication on our website and will replace any other privacy policy published by us to date. In all cases, your continued use of our services or our website or mobile site after the publication of any modified Privacy Policy indicates your acceptance of the updated Privacy Policy.

Any material changes to this Privacy Policy will be notified to you in a manner that we consider appropriate such as via email (if we have your contact information) or a pop-up when you access our website or mobile site. 

Our Privacy Policy is based on the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”) and Australian Privacy Principles set out in the Privacy Act. If you would like further information regarding privacy laws in Australia or are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Information Commissioner via:

Telephone: 1300 363 992

Online form: https://www.oaic.gov.au/about-us/contact-us

Website: http://www.oaic.gov.au; 

 

HOW TO CONTACT US WITH A QUERY OR COMPLAINT

If you have any enquiries or complaints about your account (including updating your personal information), you can contact our customer service team at hello@dealslab.com.au

If you have any questions or complaints about how we handle your personal information, you can contact our Privacy Officer via email at hello@dealslab.com.au

We always endeavour to reply to emails as soon as we can and within 14 days. Receipt of and replies to physical mail are subject to postal delivery times and delays. We will always endeavour to resolve any query or complaint to your satisfaction.

Our Complaints Policy is based on the requirements of Australian Consumer Law as defined in the Competition and Consumer Act  2010 (Cth). If you would like further information regarding consumer laws in Australia or are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Australian Competition and Consumer Commission via:

Telephone: 1300 302 502

Online: http://www.accc.gov.au/about-us/contact-us/report-a-consumer-issue 

Website: http://www.accc.gov.au